1. General Information

This website, https://agekitchen.co.uk/, is owned and operated by AgeKitchenUK (“we”, “us”, “our”). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please refrain from using our website.

1.1 Company Information

● Company Name: AgeKitchenUK● Registered in England and Wales No.: 15031300● Registered Address: Unit 13, Roding House, 2 Cambridge Road, Barking, Essex, IG11 8NL, United Kingdom● Email for Inquiries: moc.liamg%40ku.nehctikega / ku.oc.le-ega%40ofni

2. Products & Orders

2.1 Sales Channels

AgeKitchenUK operates as an online store. At this time, we do not have a physical showroom or retail location. All purchases must be made through our website.

2.2 Order Processing & Changes

● Orders are processed within 1-2 business days after payment confirmation.● Once an order is processed, it cannot be canceled or modified.● Customers are advised to carefully review their order before confirming the purchase.

2.3 Out-of-Stock Items

● If a product is out of stock, customers will be notified via SMS or email.● In such cases, delivery time may extend up to 30 days.● Customers will have the option to cancel the order for a full refund or wait for stock availability.

2.4 Payment Methods

We accept the following payment methods:
● Debit/Credit Cards (Visa, MasterCard, American Express)● PayPal● Bank Transfers

Payment on Delivery: We currently do not offer cash on delivery (COD).

3. Delivery & Shipping

3.1 Delivery Areas

We deliver within the United Kingdom and offer international shipping via DHL.

3.2 Delivery Timeframes

● Standard UK delivery: 3-5 business days● Express UK delivery: 1-2 business days (available for select products)● International delivery: Delivery times vary depending on the destination and will be provided at checkout.● If an item is out of stock, delivery may take up to 30 days, and customers will be notified in advance.

3.3 Delivery Costs

● Standard shipping fees apply and are calculated at checkout.● Free UK delivery is available for orders over £3000 (please specify if applicable).● International shipping costs depend on DHL rates and the delivery destination.

4. Returns & Refunds

4.1 Return Policy

● Customers can return items within 14 days of delivery.● The product must be unused, in original packaging, and in resellable condition.● Some items, such as customized or clearance items, are non-refundable.

4.2 Return Process

1. Contact us at moc.liamg%40ku.nehctikega or ku.oc.le-ega%40ofni to request a return authorization.
2. Once approved, ship the item back to our designated return address.
3. After inspection, a refund will be issued within 5-7 business days.

4.3 Return Shipping Costs

● Customers are responsible for return shipping costs unless the product is damaged or incorrect.● If the item is defective, we will cover return shipping expenses.

5. Warranty & Liability

5.1 Product Warranty

● We offer a 12-month standard warranty on all products against manufacturing defects.● Additionally, the manufacturer provides a 10-year warranty on specific products (warranty details for each product will be stated on the product page).● The warranty does not cover accidental damage, normal wear and tear, or improper use.

5.2 What the Warranty Covers

● Manufacturing defects● Missing or faulty components● Structural issues

5.3 What the Warranty Does Not Cover

● Accidental damage● Misuse, modifications, or improper installation● Damage caused by water, heat, or other external factors
For warranty claims, please contact moc.liamg%40ku.nehctikega or ku.oc.le-ega%40ofni with your order details and a description of the issue.

6. Privacy & Data Protection

We take data protection seriously and comply with UK GDPR regulations. Please refer to our Privacy Policy (https://agekitchen.co.uk/age-kitchen-privacy-policy) for details on how we collect, store, and process personal information.

7. Contact Information

For any questions regarding our Terms & Conditions, please contact us:
Email:moc.liamg%40ku.nehctikegaku.oc.le-ega%40ofni
Registered Address:Unit 13, Roding House, 2 Cambridge Road, Barking, Essex, IG11 8NL, United Kingdom
Website: https://agekitchen.co.uk/
© 2024 All Rights Reserved. Registered in England and Wales No. 15031300