1. Introduction

Welcome to Age Kitchen (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://agekitchen.co.uk (the “Website”).By using our Website, you consent to the collection and processing of your personal data as described in this policy.

2. What Data We Collect

We may collect and process the following types of personal data:

2.1. Data You Provide to Us

● Contact Information: Name, email address, and phone number (when filling out the contact form or placing an order).● Order Details: Billing and shipping address, payment details (processed via third-party payment providers).● Communication Data: Messages and inquiries sent through our contact form or live chat.

2.2. Data Collected Automatically

● Technical Data: IP address, browser type, device information, and operating system.● Usage Data: Pages visited, time spent on the Website, and interactions (collected via Google Analytics 4, Facebook Pixel, and GTM).● Cookies and Tracking Technologies: See our Cookie Policy for details.

3. How We Use Your Data

We collect and process your personal data for the following purposes:

● To process and fulfill orders, including payments and delivery.● To provide customer support via LiveChat (Tawk.to).● To improve our Website through analytics (Google Analytics 4, GTM, and Facebook Pixel).● To personalize marketing content and targeted ads.● To comply with legal obligations (e.g., tax and accounting requirements).

We will only process your personal data when we have a lawful basis, such as:
● Contractual necessity – fulfilling orders and processing payments.● Legitimate interest – improving our services and marketing.● Consent – when required (e.g., marketing emails).

4. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties, including:
● Payment providers (e.g., Stripe, PayPal) to process transactions.● Courier services (for order delivery).● Analytics and marketing platforms (Google Analytics 4, Facebook Pixel).● LiveChat provider (Tawk.to) to facilitate customer communication.
All third parties comply with GDPR and only use data as instructed by us.

5. Data Retention

We retain your personal data only for as long as necessary:
● Order and transaction data – up to 6 years (for legal and tax purposes).● Marketing data – until you opt out.● Website analytics data – stored for up to 26 months.
You may request deletion of your data at any time (see Section 6).

6. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your data:
● Right to Access – request a copy of your personal data.● Right to Rectification – correct any inaccurate data.● Right to Erasure ("Right to be Forgotten") – request deletion of your data.● Right to Restrict Processing – limit how your data is used.● Right to Object – opt out of direct marketing.● Right to Data Portability – receive your data in a machine-readable format.
To exercise your rights, contact us at .ku.oc.le-ega%40ofni

7. Security Measures

We implement technical and organizational security measures to protect your data, including:
● Encryption of transactions via SSL/TLS.● Strict access controls to customer data.● Regular security audits to prevent data breaches.
However, no online system is 100% secure. If we detect a data breach, we will notify affected users as required by law.

8. Cookies and Tracking

We use cookies to enhance your experience, analyze traffic, and serve targeted ads. Our cookies may include:
● Essential cookies – required for site functionality.● Analytics cookies – track usage via GA4 and GTM.● Marketing cookies – used by Facebook Pixel for ads.
You can manage cookie settings via your browser or in our Cookie Policy.

9. Contact Information

For any privacy-related concerns, please contact us:
Email: ku.oc.le-ega%40ofniAddress: 13 Roding House, 2 Cambridge Road, Barking, Essex, IG11 8NL St.Phone: +44 7944 537550
If you believe we have not addressed your concerns, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.By continuing to use our Website, you acknowledge any updates to this policy.